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Customer Service Professional

Location : Manchester NH
Job Type : Direct
Hours : Full Time
Travel : No
Relocation : No

Job Description :

Title: Customer Service Professional

Summary:  Our Manchester NH client is now hiring for Direct Customer Service professionals to assist in handling, management and completion of customer orders


  • Communicating with customers via email and phone

  • Enter customer orders into ERP system

  • Work closely in the CRM, ensuring customer order information is accurate

  • Provide updates to customers on order delays

  • Process RMAs

  • Work closely with Sales Team, keeping them up to date on customer orders

  • Will consider hybrid work schedule.  Candidate should be available for 2 week training in Manchester NH


Required Qualifications :

  • College degree , Associates Science

  • Very organized and attentive to details of procedures

  • College Chemistry Coursework required to build client quotes/specifications

  • Knowledge of lab

  • Excellent time management skills


  • Solid computer skills, with above average Excel skills

  • Must have systems experience/ERP, CRM (Salesforce, etc)

  • Must have ability to work in fast paced environment and work well under pressure

  • Experience in Life Science industry a plus

  • Prior work experience/knowledge in Science or Chemistry a plus

  • 3-5 years’ experience in Call Center experience


  • Strong computer skills and ability to report on information

  • ERP systems experience

  • CMR system experience

Benefits:  Salary up $23/hr depending on experience.  Company benefits package includes medical plans, Life and AD&D Insurance Disability Insurance, Dental, Vision. Full package information available.

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Moore Staffing

Moore Staffing, winner of ClearlyRated's Best of Staffing® Client and Talent Awards is an independently owned staffing firm offering you the personalized service of a small company while leveraging big-firm career planning and placement expertise. With direct hire, temporary-to-hire and temporary placement opportunities, as well as offering a high-quality health insurance plan after just 30 days of employment with Moore, we provide candidates the options they need and the service they deserve.

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